Ramos Law Q and A with Firm Administrator Ashley Darrow

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Q&A with Firm Administrator Ashley Darrow

In this live episode of the Difference Makers Podcast, Dr. Jim Hoven interviews Ashley Darrow, the firm administrator at Ramos Law, exploring her journey within the firm and the operations behind the scenes. Ashley shares her career trajectory, from starting as a legal assistant to advancing into her current role, where she oversees various firm departments and mentors staff. With Ramos Law’s recent growth from 35 to over 120 employees, Ashley’s role has expanded significantly to include hiring, training, and guiding paralegals, legal assistants, and senior staff to maintain the firm’s core values.

The conversation also highlights Ramos Law’s unique practice areas, such as aviation and consumer protection, which address diverse client needs ranging from pilot rights to consumer fraud. Ashley emphasizes the firm’s dedication to client-centered service, underscored by values like “care deeply” and “put others first.” The episode wraps up with discussions about the law firm’s employee culture, the importance of open communication, and their robust support for clients’ physical and legal recovery in personal injury cases.

Key Insights

  • Career Growth: Ramos Law encourages growth, with employees advancing from entry-level to leadership positions, supported by mentorship and training.
  • Firm Values: Core values include caring deeply, open communication, putting others first, pursuing excellence, and enjoying the work.
  • Unique Practice Areas: Ramos Law specializes in various fields, including aviation law and consumer protection, serving a broad client base.
  • Client-Focused Services: Emphasis on full recovery for clients, with support extending beyond legal assistance to encompass health and well-being.
  • Community Involvement: The firm is deeply embedded in the community, building partnerships with medical providers and other professionals to enhance client services.
  • Contingency Fees: The firm operates on a contingency basis for personal injury cases, meaning clients pay only if a settlement is reached.
  1. What is the role of a firm administrator at Ramos Law? The firm administrator oversees different departments, addresses HR issues, supports hiring processes, and mentors senior paralegals and other staff, ensuring smooth operations and adherence to core values.
  2. What types of legal cases does Ramos Law handle? Ramos Law covers various legal areas, including personal injury, aviation law, consumer protection, and workers’ compensation. The firm also has a dedicated litigation team.
  3. How does Ramos Law handle personal injury cases? The firm prioritizes clients’ health and full recovery, working on a contingency basis. This allows clients to focus on recovery without upfront legal fees, as Ramos Law only charges if a settlement is secured.
  4. What are the core values at Ramos Law? Ramos Law’s values are “Care Deeply,” “Communicate Openly,” “Put Others First,” “Pursue Excellence,” and “Have Fun Doing It.” These values drive both client interactions and internal culture.
  5. What makes Ramos Law unique in its legal approach? The firm combines legal expertise with medical insight, thanks to founder Dr. Ramos’s background in medicine. This approach provides clients with a comprehensive service that addresses both legal and health aspects of recovery.
  6. Does Ramos Law offer assistance in states beyond Colorado?
  7. Yes, Ramos Law operates in 22 states across the U.S., making it accessible to clients in numerous locations beyond Colorado.

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Jim Hoven

Director of Operations

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