Consumer Protection Law Q&A: Filing Claims, Credit Rights, and Bad Faith Insurance
In this live Q&A session of the Difference Makers Podcast, Dr. Jim Hoven interviews Matt Osborne, Director of Consumer Protection at Ramos Law, covering key areas of consumer protection law, including bed bug statutes, used car sales issues, credit reporting rights, and bad faith insurance claims. Osborne discusses Colorado’s strong consumer protection laws on various fronts, explaining how individuals can protect themselves against practices like false credit reporting, faulty used car sales, insurance underpayments, and identity theft.
Osborne elaborates on how tenants dealing with bed bug issues can hold landlords accountable, how to protect oneself when buying a used car, and the options available if one faces credit inaccuracies or unfair insurance denials. He encourages consumers to remain vigilant about their rights, frequently monitor credit reports, and, in case of disputes, to consider legal support. This session provides comprehensive insight into actionable steps for consumers to safeguard against common violations and ensure their rights are upheld.
Key Insights
- Consumer Protection Coverage: Colorado laws address issues like credit reporting errors, used car fraud, and insurance claim disputes.
- Bed Bug Laws: Landlords in Colorado must inspect reported bed bug cases within 96 hours and provide eradication plans for affected units.
- Used Car Sales Fraud: Dealerships must disclose known issues with vehicles; legal recourse is available if hidden problems are discovered.
- Credit Reporting Rights: Consumers can dispute inaccuracies; if unresolved, they may pursue legal action under the Fair Credit Reporting Act.
- Bad Faith Insurance Claims: Often, insurance companies underpay claims; legal support can help ensure fair compensation.
- Identity Theft: Victims are protected by laws limiting their liability, but they should monitor statements and report issues promptly.
- Importance of Independent Shops: For car repairs, independent shops generally prioritize proper repairs over cost-cutting measures often seen at insurer-recommended shops.
- What should tenants do if they discover bed bugs in their rental? Report it to the landlord immediately. By law, the landlord must arrange an inspection within 96 hours and, if bed bugs are found, provide an eradication plan.
- What are consumers’ rights when purchasing a used car? Dealerships are legally required to disclose certain defects, prior accidents, or modifications. If undisclosed issues arise, consumers may have a case for fraud or failure to disclose.
- How can consumers correct false information on their credit reports? Consumers can file a dispute with the credit bureaus. If not resolved, they can pursue claims under the Fair Credit Reporting Act.
- What qualifies as a bad faith insurance claim? This usually involves an insurance company failing to fairly cover property damage claims. Consumers may pursue legal action if repairs are not adequately funded or are completed improperly.
- How should consumers handle identity theft? Report unauthorized charges immediately, monitor bank statements closely, and know that you are not liable for charges made without your authorization.
- Are consumers required to use insurance-recommended body shops after an accident? No, consumers have the right to choose independent shops that adhere to manufacturer repair guidelines, often leading to safer and more thorough repairs.
